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  • POSITION: Operations Manager Roster
  • EMPLOYER: Canadian Red Cross
  • LOCATION: International - Various
  • EMPLOYMENT TYPE: Employment


Friday, March 31, 2017


POSITION: Operations Manager Roster
DURATION: 3 months missions
DEPARTMENT: IO - Emergencies & Recovery
LOCATION: International - Various
STATUS: Unaccompanied

Do you want to make a difference? Join the world’s largest humanitarian network. The Canadian Red Cross Society, a not for profit, humanitarian organization dedicated to helping the most vulnerable in Canada and throughout the world, is currently seeking to recruit a roster of Operations Managers.

The Canadian Red Cross Society (CRCS) is seeking to build its roster of Operations Managers. Reporting to the International Federation Red Cross Red Crescent (IFRC) regional Disaster Management (DM) unit or an IFRC Operations Coordinator, the Operations Manager will oversee the coordination of timely, efficient and effective IFRC support to a host National Societies (NS) in responding to sudden and slow onset disasters and crises events.

Delegates seconded to the IFRC will provide leadership for management of IFRC disaster and crises assistance in support of an affected National Society in an affected country. To achieve this aim, the Operations Manager works collectively and closely with the Disaster Management and technical units, regional and country offices of the IFRC. The Operations Manager is often the only delegate deployed to work with an affected national society in the management of relief operations and must therefore be able to work independently and with minimal supervision. Typical deployments are 3-9 months in duration, with the possibility of extension.


• Negotiate, plan and mobilise IFRC resources in support of the NS in the assessment, planning, and implementation of emergency response.
• Supervise IFRC technical leads to ensure they work closely with the managers of relevant NS departments in all related programming roles and responsibilities, providing advice and recommendations that carefully consider local capacity and context.
• In coordination with the NS, build alliances and partnerships with other emergency actors to enhance the implementation of the emergency plan of action. Support the NS to enhance their position vis a vis the national and international coordination mechanisms.
• Support IFRC technical leads to develop program approaches which strengthen and develop the NS’s structures, capacity and performance.
• Promote and assist the integration of humanitarian priorities and interventions within all relevant programming divisions in the NS.
• Ensure that the response is based on frameworks and approaches that are consistent with or have considered national and international standards and guidelines, as well as IFRC policies, procedures and tools.
• Assist the NS, Movement and external partners in the achievement of planned outcomes and deliverables following quality standards, in a timely fashion, and within budgets.
• Ensure a robust and coherent monitoring of the situation and its potential evolution, and ensure that humanitarian interventions are responsive to current and emerging needs and threats.
• Work with the regional DM or DCPRR Unit to develop, implement and review contingency planning for identified threats in operational areas, as well as the development of capacities within the NS for emergency response.
• Support the NS in setting up the structure needed to ensure that all components of the response are identified, planned and carried out in a coordinated, collaborative and integrated manner with Movement and external partners.
• Support the NS in developing and implementing operational standards, tools and procedures that ensure quality, consistency and sustainability of emergency response interventions. Together with the NS and the Head of Country Office, represent IFRC in coordination meetings and forums, involving national authorities, national and international agencies, donors and other partners in the country.
• Support the NS in establishing an effective information management system for the response, including statistics.
• Work with PMER leads in IFRC and the NS to ensure that planning and reporting requirements are met in a timely and efficient manner.
• Advise on the need of additional human resources and support deployments in coordination with the Country and Regional IFRC offices, HR departments and/or surge desk.
• Ensure sound financial management is applied to all Federation-assisted programmes within the NS,
that budgets are monitored and any problems identified and solutions implemented in timely and effective manner.
• Manage operational budgets to ensure that expenditure relating to IFRC-supported operations is within income and approved ceilings, in compliance with IFRC finance procedures and in line with donor earmarking requirements.


Education and Experience

• Relevant university degree or extensive professional experience in related field.
• IMPACT training or equivalent.
• Experience of working for the Red Cross/Red Crescent
• Minimum of 5 years’ experience of working for a humanitarian aid organisation in disaster management in developing countries.
• Minimum of 5 years’ experience of analysing, planning, and managing relief and development programmes and resources.
• Minimum of 3 years’ experience of managing, coaching, and supporting staff.
• Experience in planning and managing finances and budgets.
• Experience in acting in a senior representational role.
• Experience in managing or coordinating complex disaster response and recovery operations.

Skills and Abilities

• High motivation for improvement and ability to deliver in a challenging environment.
• Dedication, commitment and integrity.
• Problem solving abilities.
• Communication, analytical and reporting skills.
• Self-supporting in computers.
• Ability to work in a cross-cultural and cross-functional environment.
• Strong interpersonal skills and good understanding of the global organization.
• Written and verbal communication skills required for interactions at all levels.
• Ability to work toward tight deadlines and handle multiple tasks.
• Valid international driving license for light vehicles.
• Must be already eligible to work in Canada.
• Fluently spoken and written in English. Additional languages are highly desirable.


The living conditions and security can be difficult in most countries where the CRC supports programming. Working conditions can be stressful and require a high level of management. All CRC delegates must be cleared by the Travel Health Team with full medical and vaccination clearance.


Interested parties may submit their application by applying on the Canadian Red Cross Online Career Website. This position is posted until filled. Applications will be reviewed as they are submitted.

Please note that there is no relocation package for this position.

This position requires a successful Canadian criminal record, reference check, valid provincial driver’s license, valid passport and First Aid certification. The Canadian Red Cross Society is an equal opportunity employer.